Frequently Asked Questions
How long and how frequent are sessions?
Our initial session will last for one hour and subsequent sessions will be 50 minutes. While most patients engage in weekly therapy, frequency will be determined between you and your therapist.
What happens if my therapist and I aren’t a good fit?
We all understand the importance of a good relationship. We want you to feel comfortable with your therapist. You should feel that they listen to you, are easy to talk to, trustworthy, and competent. If you feel you may be better suited for another therapist, simply tell your current one how you feel. This information is not taken personally, and your therapist will help you find someone that is a better fit for you.
How do I pay for therapy?
Payments may be made by cash, check, or credit card. Receipts are provided. As we’ll discuss during your first visit, there is a fee for missed appointments unless you have provided us with 24 hours notice.
What are the fees?
Intake Session (60 Minutes) - $215.00
Individual Therapy Session (50 Minutes) - $180.00
Do you accept insurance?
We are considered an out-of-network provider. We want to focus on therapy, rather than hanging out on hold trying to process claims. If you have a PPO, you likely have out-of-network benefits. We can provide a monthly statement that you can submit to your insurance company. We recommend using an app like Reimbursify to submit the superbill for easy reimbursement.
Can I submit to my insurance, even though you are out-of-network?
If you intend to submit a receipt or superbill for reimbursement, we recommend calling your insurance company beforehand and asking the following questions:
1. What are the amounts covered for the initial intake session (CPT code 90791) and for subsequent therapy sessions (CPT code 90837 for individual therapy)?
2. Do I have a deductible I need to meet before my insurance starts to cover payment? If so, how much of the deductible do I still have to meet for this year?
3. Is pre-certification or pre-authorization required?
No Surprise Act | Good Faith Estimate
Under the No Surprise Act, out-of-network providers are required to give clients who don't have insurance or who are not using insurance, an estimate of the bill for medical items and services. Counseling & Wellness Collective will provide you with a written Good Faith Estimate before your first session with your therapist.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises
Will what I say be kept safe and confidential?
Your privacy is important to us and confidentiality is an important piece of the therapeutic process. What you share in therapy is kept confidential with a few exceptions. With your signed permission, we may collaborate with another provider such as your primary care physician or psychiatrist. By law, we are required to break confidentiality and report to the appropriate authorities if we learn that you are a danger to yourself or others or if we learn of actual or threatened harm to those who are vulnerable such as children, elderly, or those with special needs. We'll discuss all of this in greater detail during our first appointment.